Return Policy

At SunDeck Costa Rica, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 7 calendar days from the date the order was delivered.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Non-Returnable Items

Certain items may not be eligible for returns, including:

Custom or special-order products
Used or damaged items caused by improper handling
Clearance or final sale items

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.

Shipping Costs

Shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by SunDeck Costa Rica.

Customers are responsible for return shipping costs unless otherwise agreed.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details so we can assist you as quickly as possible.

Exchanges

Exchanges may be available depending on product availability. Please contact us directly to coordinate any exchange request.

Contact Information

If you have questions regarding returns or refunds, please contact us:

SunDeck Costa Rica
Email: info@sundeckcr.com
Phone: +506 7239-8501
San José, Costa Rica