Shipping Policy
A legal disclaimer
The information provided on this page is for general informational purposes regarding our shipping and delivery policies. While we make every effort to keep the information accurate and up to date, SunDeck Costa Rica reserves the right to modify, update, or change these policies at any time without prior notice.
By placing an order through our website, the customer agrees to the terms and conditions outlined in this Shipping Policy.
If you have any additional questions, please contact us directly for personalized assistance.
Shipping Policy
At SunDeck Costa Rica, we are committed to providing a smooth and reliable delivery experience for all our customers.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may be slightly extended.
Once your order has been prepared, you will receive a confirmation message with shipping details.
Delivery Areas
We currently offer deliveries within Costa Rica. For special delivery requests or international shipping inquiries, please contact our team directly.
Shipping Times
Estimated delivery times may vary depending on your location:
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Greater Metropolitan Area (GAM): 1–3 business days
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Outside GAM: 3–7 business days
Delivery times are estimates and may be affected by weather conditions, holidays, or courier delays.
Shipping Costs
Shipping costs are calculated based on the delivery location and order size. The final shipping cost will be displayed during checkout or confirmed by our team.
Delivery Conditions
Please ensure that the delivery address and contact information provided are accurate. SunDeck Costa Rica is not responsible for delays caused by incorrect or incomplete information.
If no one is available to receive the order at the delivery address, additional delivery charges may apply.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details so we can assist you promptly.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
SunDeck Costa Rica
Email: info@sundeckcr.com
Phone: +506 7239-8501
San José, Costa Rica
What to include in the Shipping Policy
Our Shipping Policy includes important information regarding order processing times, delivery areas, estimated shipping times, shipping costs, delivery conditions, and procedures for damaged or incorrect orders.
We aim to provide a transparent and reliable shopping experience so our customers can purchase with confidence and clearly understand how deliveries are handled by SunDeck Costa Rica.